Frequently Asked Questions
Answers to common questions about our products and services
Can I order products from another region?
Yes! We deliver across Tanzania. Place your order via the website, WhatsApp or phone, and our team will arrange transport via buses or cargo carriers. Goods typically arrive within 2–5 working days.
How do I pay for my order?
You can pay in two ways: Cash on Delivery — pay in cash or by mobile money when you receive your goods; or online via Selcom — M-Pesa, Tigo Pesa, Airtel Money, HaloPesa or bank card.
Are your products genuine?
Yes. We buy directly from manufacturers and official distributors registered with TPRI/TFDA. Every product carries the manufacturer's genuine label and full usage instructions.
I don't know which product fits my farm problem. Can you help?
Absolutely! Send photos of the problem (leaves, pests, disease) to WhatsApp +255 741 348 284 or use our AI Assistant on the website. Our specialists will advise the right product, dose and application — completely free.
Do you offer wholesale prices for groups and large farms?
Yes, we have special wholesale prices for farmer groups, cooperatives, commercial farms and small retailers. Contact us directly for the wholesale price list.
Can I return a product I bought?
Unopened products can be returned within 7 days if they have a manufacturing defect or you received the wrong item. For safety reasons, opened agrochemicals cannot be returned. Read our Refund Policy for full details.
Where are you located and what are your opening hours?
Our main store is at Mbuyuni-Manyema, Moshi Town, Kilimanjaro. We also have the Lushoto Agro Inputs branch in Tanga region. We are open Monday to Saturday, 7:30 AM – 6:00 PM.
Do you offer farming training or advice?
Yes. Expert advice is free for all customers — in store, by phone or WhatsApp. We also run group training and farm visits. See our Services page.
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